Where to report a unethical auto insurance agent?

Question

On a recent auto accident this particular agent was trying to intimidate the injured party over the phone and was repetitively refusing to give out his email address as injured party wanted it to keep records of the communications. The agent "got fed up" the injured party will never agree to signing a document stating he will never go back to seek medical treatment and agent yelling replied "it is you who opened the claim, not I, I can close it at any time buddy" He also among other things was lying on several points through the claim. Where can a complaint be filed? perhaps other complaints have been file again and an investigation to this particular agent/insurance company can be open or a sanction can be imposed.

Thank you in advance for your help.

Answer 1

You need to report the conduct to the State insurance department. You don't mention what State you live in. Here is a link to all of the State insurance commissioners in the U.S.



http://www.naic.org/state_web_map.htm

Answer 2

1

Answer 3

To your state insurance commissioner.



But, not EVERYONE uses email addresses, and emails GENERALLY aren't binding communications.



Agents don't do the document thing, though, that might be an ADJUSTER. Agents don't usually handle claims for the other party, either.



So I think it's really an adjuster. If this is YOUR adjuster, that means, for a policy YOU bought, you need to ask to have the adjuster reassigned. If you are not the policy owner, but a CLAIMANT, then they have absolutely NO duty of good faith towards you, anyway. You can only complain about your OWN adjuster. Not the other person's insurance policy adjuster that you're trying to file a claim on. But the best person to file a complaint with, is your state insurance commissioner.

Answer 4

I would call the corporate office of that insurance company and also the state insurance commission to file a complaint.